At Leung Cha Fong, customer health is our top priority. Our products undergo multiple rigorous inspections before shipment to ensure quality. Our commitment is to never use preservatives! As herbal teas are natural products, some variation in quality is normal when no additives are used. If you have any concerns about the tea quality, please contact us immediately.
Customer Service Email: service@leungchafong.com
Customer Service WhatsApp: +852 6464 9105
Return and Exchange Policy Details
- If you discover product damage or quality issues requiring a return, please contact customer service within 7 days of receiving the goods. Provide your "Name," "Order Number," "Contact Number," "Product Name for Return/Exchange," "Reason for Return/Exchange," and "Photos." Our customer service team will assist you with returns, exchanges, or refunds. We reserve the right to refuse returns/exchanges if procedures are not followed according to customer service instructions.
- Our products undergo strict quality control. Please consume within the [expiration date]/[best-by date]. To maintain food safety, we only accept returns/exchanges for inherent product defects or quality issues. Returns will not be accepted for opened products, consumed items, or products damaged due to consumer mishandling, temperature abuse, or poor storage.
- To protect your rights, please inspect your goods immediately upon receipt. Contact customer service immediately if there are any issues. Returns/exchanges will not be accepted if not reported within seven days.
- If products are damaged during shipping, please report directly to the courier and take photos as evidence to protect your rights. Contact our customer service immediately for follow-up assistance.
- Each order is eligible for only one return/exchange service. If quality issues or defects are found after receipt, customers must first notify our customer service to initiate the return/exchange process. Products may only be returned after confirmation from our customer service.
- Once your return/exchange eligibility is confirmed, our staff will contact you to arrange the process. You must arrange third-party logistics for the return/exchange, with shipping costs borne by the customer.
- After receiving returned items, refunds will be processed through the original payment method within 7 working days.
- All product images are for reference only; actual products may vary. Returns/exchanges cannot be accepted due to personal preference or taste.
- Please ensure recipient name, phone number, and delivery address are correct when placing online orders. Customers are responsible for costs due to delivery delays or theft resulting from incorrect information.
- Refund requests will not be accepted for shipping delays due to courier arrangements or customs/government department holds.
Return and Exchange Process
Returns: Contact customer service → Confirm return/refund eligibility → Customer ships back product (shipping paid by customer) → Customer service confirms receipt → Refund processed
Exchanges: Contact customer service → Confirm exchange eligibility → Customer ships back product (shipping paid by customer) → Customer service confirms and ships new product
Returns Cannot Be Accepted in the Following Situations:
- Minor damage to outer packaging that does not affect product quality.
- Damage caused by human factors such as deformation, temperature abuse, expiration, or deterioration due to poor storage.
- If returning due to personal reasons, subsequent orders of the same product cannot be returned or refunded.
- Malicious or bulk returns.
If you have any questions, please feel free to contact us. Thank you for your support!
Last updated: 8/1/2025
